Return and Exchange Policy

Last updated: January 30, 2025

At SNEAK VIBES, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or exchange under the conditions outlined below.  

 1. Eligibility for Returns & Exchanges  
To qualify for a return or exchange, the following conditions must be met:  
✅ The request must be made within 3 days of receiving the product.  
✅ The item must be unused, unworn, and in its original packaging with all tags intact.  
✅ The item must be free from damage, stains, odors, or alterations.  
❌ Non-returnable items:  
   - Items marked as "Final Sale" or "Clearance."  
   - Customized or personalized products.  
   - Socks, insoles, and other hygiene-related items.  

 2. How to Request a Return or Exchange  
To initiate a return or exchange, follow these steps:  
1️⃣ Contact our support team at sneakvibes.fashion@gmail.com within 3 days of receiving your order.  
2️⃣ Provide your order number, reason for return/exchange, and clear photos of the item (if applicable).  
3️⃣ Once approved, we will provide return shipping instructions.  

 3. Return Shipping  
- Customer responsibility: The customer is responsible for return shipping costs unless the item is defective or incorrect.  
- Recommended shipping method: We advise using a trackable shipping service to ensure safe delivery. We are not responsible for lost return shipments.  
- Processing time: Once received, returns are processed within 5-7 business days.  

 4. Refund Policy  
- Approved refunds will be issued to the original payment method within 5-10 business days after processing.  
- Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).  

 5. Exchange Policy  
- If you need a different size or color, we offer exchanges based on availability.  
- Exchanges are processed once the original item is received and inspected.  

 6. Damaged or Defective Items  
If you receive a damaged or defective item:  
- Contact us within 48 hours of delivery with photos of the damage.  
- We will arrange a replacement or refund at no extra cost.  

 7. Order Cancellations & Modifications  
- Orders can only be canceled or modified within 12 hours of placement. After this period, the order will be processed, and changes cannot be made.  

 8. Contact Us  
For any return or exchange inquiries, reach out to:  
📩 Email: sneakvibes.fashion@gmail.com  
📞 Phone: +91 6375304804  
🕘 Support Hours: Monday–Friday, 9 AM–6 PM | Sunday, 12 PM -4 PM