Shipping and Delivery Policy
Last updated: January 30, 2025
Welcome to SNEAK VIBES! This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment of products purchased from our website, SNEAK VIBES. By placing an order with us, you agree to the terms stated below.
1. Order Processing
- Orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Shipping Time & Delivery Estimates
-Delivery times depend on your location and the shipping method chosen at checkout. Estimated delivery times are 5-6 days.
- Please note that these are estimated delivery times, and actual delivery may vary due to customs processing, weather conditions, or other unforeseen factors.
- We do not guarantee exact delivery dates.
3. Shipping Rates
Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected. Occasionally, we may offer free shipping promotions on selected products.
4. Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email and WhatsApp.
- You can track your shipment on our website or through the courier's tracking portal.
- If you do not receive tracking information within 3 days of placing your order, please contact our support team.
5. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeframe, please allow an additional 1-2 business days before contacting us.
- If your package is lost in transit, we will assist you in filing a claim with the shipping provider. Refunds or replacements will be issued at our discretion.
6. Incorrect Address & Non-Delivery
- Please ensure that your shipping address is accurate before placing an order.
- We are not responsible for packages lost due to incorrect or incomplete addresses.
- If an order is returned to us due to an incorrect address or failure to collect, additional shipping fees may apply for reshipment.
7. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging.
- We will assess the claim and provide a replacement or refund, depending on the situation.
8. Contact Us
If you have any questions regarding shipping and delivery, please contact us:
- Email: sneakvibes.fashion@gmail.com
- Phone: +91 6375304804
- Support Hours: Monday–Saturday (9 AM–6 PM), Sunday (12PM - 4PM)